Accounts and Billing

Yes, you can try Heureka for free for 7 days. Our onboarding process will get you up and running -- and discovering -- in no time. We'll start…

That's right! We know how limited research budgets can be so we've designed a system that works for all sizes and types of labs. Instead of a…

Because we provide all of the Heureka data and hypotheses from the first day, we cannot offer refunds.

When you open an account, you are the account's administrator. In the Heureka portal, click on 'Profile' and you should see a 'Team Members' tab.…

There's no limit on the number of users that can join an account and no charge for adding members to your account. You can invite everyone in…

Yes! We know researchers often have affiliations and collaborations across organizations. That's why individuals can be members of multiple…

At Heureka, we do not have recurring billing. When your account runs low on credits, you can add more as needed. Follow the payment link and the…

Yes, the payment portal only shows your base credit purchase -- bonus credits will be added to your account after the transaction. If you still…