Accounts and Billing

Each account uses Heureka credits to track use. Chats, queries, tasks, and analyses each have variable computational complexity, so credits help measure utilization so labs can pay as they go witho...

Yes, you can try Heureka for free. Download Heureka Bench to get started. Our onboarding process will get you up and running -- and discovering -- in no time. We'll start you off with a credit bala...

That's right! We know how limited research budgets can be so we've designed a system that works for all sizes of labs and types of users. Instead of a subscription or license fee, researchers on He...

Yes! Feel free to contact us at [email protected] and we'll work with your organization to process purchase orders. Once registered (or if already registered) as a vendor with your organization,...

When you open an account, you are the account's owner. In the Heureka portal, click on 'Profile' and you should see a 'Team Members' tab. Here, you can invite new team members to join your account ...

There's no limit on the number of users that can join an account and no charge for adding members to your account. You can invite everyone in your lab, department, or organization to join your acco...

Credits enable labs of all sizes and use cases to customize their purchase to fit their needs. Credits allow teams to purchase on their schedule and share resources rather than deciding which users...

Yes, the payment portal only shows your base credit purchase -- bonus credits will be added to your account after the transaction. If you still think you should have more credits, feel free to reac...